Delete your account & data

This page explains how to delete your VAYA account and request deletion of your associated personal data. VAYA is operated by Vaya Technologies Inc.For full detail on what we collect and how long we keep it, see ourPrivacy Policy.

Option 1 — Delete in the app (fastest)

If you can sign in, you can delete your account yourself: open the VAYA app →Settings → Account → Delete Account. Deleting your accountimmediately revokes your access and deactivates the account. You have a30-day grace period during which you can cancel the request and restore your account; after that it proceeds to deletion. You can also export your datafrom the same menu before deleting.

Option 2 — Request deletion by email (no app needed)

If you have uninstalled the app or cannot sign in, email us and we’ll process your request after verifying your identity:

Email a deletion request

Or email dpo@vaya.ph (ccsupport@vaya.ph) and include yourregistered mobile number and full name so we can verify the request. We act on a verified request within 30 days.

What gets deleted

When your deletion is processed, we delete or anonymize your personal data, including:

• your account profile and contact details;
• your students’ profiles and your booking records;
• your saved home/school places and precise coordinates; and
• any remaining real-time location data (raw per-trip GPS trails are in any case purged on a rolling basis — target 30 days — and are never kept as a long-term movement history).

What we may keep (and why)

Where the law permits, we retain certain personal data for a limited period (target: 6 months) after account deletion — to resolve disputes, establish or defend legal claims, support the safety of users (including children), and respond to lawful requests — after which we delete or anonymize it. Business and tax records (for example, an Operator’s business details and billing history required for tax) are retained as required by law. This is described in Section 9 of our Privacy Policy.

Questions

Contact our Data Protection Officer at dpo@vaya.ph orsupport@vaya.ph.