Support
We help with both VAYA (for parents) and theVAYA Partner App (for bus operators, drivers and attendants). VAYA is operated by Vaya Technologies Inc.
Contact us
Or write to support@vaya.ph. So we can find your account quickly, please include your registered mobile number, whichapp you are using, and what happened. We reply withinone business day.
Common questions
I can’t sign in
Both apps sign you in with your mobile number and a one-time code by SMS. Check that the number you entered is the one your operator has on file, and that you have signal. If the code doesn’t arrive after a minute, close and reopen the app to request a new one.
I can’t see the bus on the map
The bus appears once the driver starts the trip. Before that, the app shows the day’s schedule instead. For privacy, the exact position is shown only as the bus approachesyour own stop — at other times you’ll see an approximate area.
My child’s trip looks wrong
Trips, stops and times are set by your bus operator. Message or call them from the trip screen — their contact details are in the app. If something looks wrong with the app itself rather than the schedule, tell us.
A question about a bill or a payment
You pay your bus operator directly. VAYA keeps the record but never holds your money, so questions about the fare, a refund or a payment you’ve sent go to your operator first. If a payment you uploaded isn’t showing correctly in the app, that one’s ours.
Report a safety concern
For anything involving a child’s safety, driver conduct, or a vehicle, emailsupport@vaya.ph and say it’s urgent. You can also report from inside the app using the flag icon on a trip. We investigate and may suspend an account while we do.
Your account and data
To export your data or delete your account, seeManage Account. For privacy questions, our Data Protection Officer is at dpo@vaya.ph.
See also our Terms of Service andPrivacy Policy.